Did you know you have this same FAQ page right in your T3?  Open T3, double click the ? in the upper right, and you'll see this page conveniently placed inside your T3.

1.	I'm a scopist trying to return a job to my reporter, but I keep getting "Connection Lost, attempting Resume". What should I do?
2.	I'm getting a check internet connection error message, but my internet is fine.  What should I do?
3.	I've been using T3 for awhile, but all of the sudden, it's giving me the first time registration screen and asking me for my license number.  What should I do?
4.	I want to replace an existing scopist/reporter on my account with a new scopist/reporter. What do I do?
5.	I want to add an additional scopist/reporter to my existing T3 account. What do I do?
6.	Audio Quality is great on my end, but my scopist complains of poor quality. What should I do?

This occassionally happens when trying to return a job through the same job line multiple times. No problem, though. As you are only sending back text files and not audio files, you can simply attach them to an email and return them to your reporter that way.

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2.  I'm getting a check internet connection error message, but my internet is fine.  What should I do?

There is a 95% chance that your firewall and/or antivirus protection is blocking your T3.  Try disabling them via these instructions:

a. Locate the firewall and/or virus protection icon (Nortons, McAffee, Zone Alarm, etc.) in lower right corner of screen.
b. RIGHT click on the icon.
c. Choose "Disable" or a similarly worded option, if given the option.
d. Try your T3 again.

If this does not work, another commonly used firewall that can block T3 is Windows Firewall.

a. Click Start.
b. Choose Control Panel.
c. Double click "Security Center"
d. At the bottom of the screen you are given, you will see something to the effect of "Manage Security Settings For:" Click "Windows Firewall".
e. Choose "Off".
f. Click "OK"

Try your T3 again.

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3.  I've been using T3 for awhile, but all of the sudden, it's giving me the first time registration screen and asking me for my license number.  What should I do?

Locate the license number you were originally sent via email and insert it in appropriate field. Fill out all appropriate fields and click 'Submit'.  Continue to fill out appropriate fields and click appropriate prompts.  You are essentially re-registering.  If you have several license numbers, you will need to place them each in via the Add License tab in your T3.  If you do not have your license numbers, please contact T3 support via support@totaltranscripttransfer.com .

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4.  I want to replace an existing scopist/reporter on my account with a new scopist/reporter. What do I do?

Send an email to T3 support, support@totaltranscripttransfer.com , including your name, the name of the person you want removed and the name and email address of the person you want added.  T3 will handle it ASAP and send you a confirmation email when we have done so.

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5. I want to add an additional reporter/scopist on my T3 account. What do I do?

You need to purchase an additional station for a one time fee of $24.95.  This will not affect your monthly fees.  You can make this purchase by clicking here.

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6. Audio Quality is great on my end, but my scopist complains of poor quality. What should I do?

Double click the T3 icon on your desktop screen.  Click on the 'Update Profile' tab, choose "Optimize for Quality". Be certain you click "Submit" after making your choice.  For further information on how reporters can improve audio file quality that can survive the T3 Speed compression, follow this link here.  

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7. How do I switch between the Speed and Quality setting of T3?

Double click the T3 icon on your desktop screen.  Click on the 'Update Profile' tab, choose "Optimize for Speed" or "Optimize for Quality". Be certain you click "Submit" after making your choice. 

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8. I've got a new computer (or I've reformatted an old computer).  I need to get my T3 on there.  What should I do?

If you have the email we sent with your license number(s), you can re-install T3 from here.  Follow the directions on that page.  If you do not have your license number(s), contact support via support@totaltranscripttransfer.com  If you have your license numbers and get an error message that the licenses are in use on other computers, you will need to contact T3 support and have your licenses reset.

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9. How do I change my e-mail address within T3?
Click on the "Update Profile" tab, make the necessary changes, and click "Submit".

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10. How can I delete old orders from my history?
You can't. You can set your history to display All Orders, 2 weeks worth of history, or 4 weeks of history. Click on the "Update Profile" tab, click "More", choose which option you prefer, and click "Submit".

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11. I exited out of T3, but the job I was sending still says 'uploading' (or downloading) and has for a long time.  What should I do?

Nothing, don't worry about it.  That line will always display the last known state of your T3 transfer.  If you cut it off in the middle of upload, it will always say "uploading"; likewise for downloads.  You'll need to send the job again.

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12. What is the difference between T3 Essential and T3 Professional?

There are three primary differences between T3 Pro and T3 Essential.

a. Optimize for Speed Feature  Both T3 Pro and Essential contain the Optimize for Quality setting, but only T3 Pro contains the Optimize for Speed setting.  This setting can greatly decrease the amount of time it takes to transfer a file.  There are many factors to consider, but as a generalization, let's take an Eclipse audio file of 100 MB.  In the Quality setting of T3, T3 will compress that file down to appx. 45 MB before beginning upload.  In the Speed setting of T3, T3 will compress that file down to appx. 12 MB before beginning upload.  Obviously, it will take much longer to upload 45 MB of data compared to 12.  Remember, these figures are only generalizations.  Different CAT systems, different internal settings, different recording settings, etc., will yield significantly different results. 

b. Automatic Resume Feature  Only T3 Pro contains the Automatic Resume feature.  If your Internet connection is interrupted, for any reason, T3 will stop the upload or download, wait until the connection is present again, then Automatically Resume the transfer from the point it was stopped.  Almost all other services require users to start all over from the beginning when interruptions occur.

c. Dual Install Feature  Only T3 Pro contains the Dual Install feature.  T3 Pro users can place each copy of T3 on two computers.  T3 Essential users may only install T3 on one computer.

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13. I'm a T3 Trial user and would like to begin an active T3 account. What should I do?

Go to our order pages here and select the account that best suits your needs.  T3 will receive your order, switch your license from Trial to Active, notify you when we've done so, and you'll be able to use your T3 just as you did during the trial period.

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14. I'm a T3 user, but it's not my T3 account. How do I start my own T3 account?

Go to our order pages here and select the account that best suits your needs.  T3 will receive your order, send you out a license to place into your existing T3, and send a license to the people you specify when placing your order.

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15.  My scopist says they did not get the email notification that a job had been sent.  What should I do?

As email security and spam concern increases all the time, many emails simply do not go through any longer. The T3 email can be susceptible to blockage, as they are generated from our servers, but the "Reply To" address is yours.  That format is regarded as spam by some filters, and there is nothing T3 can do to correct it.  Please have your scopist check her junk, bulk or spam folders. If it is not there, her email system is blocking the notification.  From this point forward, you should send your scopist a normal email from your own email system when you send a job.

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16.  I need to place T3 on a second computer.  How do I do this?

If you have the email we sent with your license number(s), you can re-install T3 from here.  Follow the directions on that page.  If you do not have your license number(s), contact support via support@totaltranscripttransfer.com  If you have your license numbers and get an error message that the licenses are in use on other computers, you will need to contact T3 support and have your licenses reset.

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17. I don't see my scopist in my list. I've clicked 'Refresh List', but they still don't appear. What should I do?

Contact your scopist and make sure they have registered their T3. They will not appear in your list until they have registered. If they have registered but still do not appear in your list, contact T3 support.

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